Refund policy

Designer Legs — Returns & Refunds Policy

If you change your mind, please email deslegs1990@hotmail.com within 14 days of receiving your order. You then have a further 14 days to return the goods.

Return costs and condition

Customers are responsible for return postage or collection costs for unwanted items. Please contact us for return instructions and package items securely. We recommend retaining proof of postage.

You may inspect the goods as you would in a shop. We may deduct an appropriate amount for any loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Damaged, faulty or incorrect items

Please contact us promptly with your order details and, where possible, photographs. Where goods arrive damaged, are faulty or are not as described, we will cover reasonable return costs and provide the refund, repair or replacement required by your legal rights.

Refunds

For eligible cancelled orders, we will refund the purchase price and any standard outbound delivery charge paid. Additional charges for premium delivery are not refundable.

Refunds will be made to your original payment method within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever is earlier.

Bespoke items

The change-of-mind cancellation right does not apply to goods made to your individual specifications or clearly personalised. This does not affect your rights if goods are damaged, faulty or not as described.

This policy does not affect your statutory rights.